Refund Policy

Refund & Return Policy

At Prime Culture, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

  • Items must be unused, unworn, and in original condition

  • All original tags and packaging must be included

  • Proof of purchase is required

2. Non-Returnable Items

The following items cannot be returned:

  • Final sale or clearance items

  • Gift cards

  • Worn, washed, or damaged items not caused by us

3. Refunds

Once your return is received and inspected:

  • You will be notified if your refund is approved or rejected

  • Approved refunds will be issued to your original payment method

  • Refunds may take 5–10 business days to appear in your account depending on your payment provider

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery

  • Include clear photos of the issue

  • We will arrange a replacement or full refund if approved

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Original shipping fees are non-refundable

6. Exchanges

We currently do not offer direct exchanges. If you would like a different size or item, please return the original item and place a new order.

7. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again

  • Contact your card provider or bank, as processing times may vary

  • If the issue continues, contact our support team

8. Contact Us

For questions regarding returns or refunds, contact us at:

Email: info.collins.c@gmail.com

 

Thank you for shopping with Prime Culture. We appreciate your support and are committed to providing quality fashion and excellent service.