Shipping Policy

At Prime Culture, we are committed to delivering your fashion items quickly, safely, and efficiently.

1. Order Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with tracking information.

2. Shipping Times

Estimated delivery times:

United Kingdom: 5–10 business days
Europe: 7–12 business days
International: 10–20 business days

Please note that delivery times are estimates and may vary depending on your location and courier service.

3. Shipping Costs

Shipping fees are calculated at checkout based on your location
Free shipping may be available during special promotions or on qualifying orders

4. Order Tracking

Once your order ships, a tracking number will be sent to your email
Tracking updates may take a few days to appear after shipment

5. Delays

While we aim to deliver all orders on time, delays may occur due to:

High order volumes
Customs processing
Courier or transportation issues
Public holidays or severe weather conditions

We appreciate your patience and understanding.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.
Prime Culture is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

7. Lost or Stolen Packages

We are not liable for packages marked as delivered but reported lost or stolen. However, we will assist you in contacting the shipping carrier where possible.

8. Split Shipments

Some orders may arrive in separate packages depending on product availability and warehouse location.

9. Contact Us

If you have any questions regarding shipping or your order, please contact us at:

Email: info.collins.c@gmail.com

Thank you for shopping with Prime Culture. We appreciate your trust and support.